Approximately 50% of gas meters are located in meter boxes. In cases of a gas emergency, customers are told to isolate their gas supply at the Emergency Control Valve (ECV) which is enclosed in their meter box. To gain access to the external meter boxes, customers are provided with a small key.
Some customers in vulnerable situations do not have the dexterity to use the meter box key provided. This can lead to a potential risk to property, and in some extreme cases, to life.