Customer Safeguarding Virtual Training Platform
Engineers and their colleagues who work for the Gas Distribution Network (GDN) behind this call are required to undergo safeguarding training if they have interactions with customers, to ensure the customers’ safety. Current online training methods for this GDN are too simplistic and do not include the full scope of customer safeguarding training required for a holistic understanding of the issues and their solutions. The existing approach is a web-based solution which is led by scenarios, but the content is fixed, meaning it is not dynamic and is too binary.
