What is the Problem?
As the UK aims to achieve net zero by 2050, low carbon technology (LCT) like EV chargers and heat pumps are being installed at a significant rate (around 3.5m new connections each year). This rapid growth is causing more customer complaints about voltage levels falling outside of the regulatory limit of 230 V +10%/-6%.
Currently, UK Power Networks (UKPN) use a qualified inspector to install a voltage recorder in the customer’s home for two weeks. The device is then collected and the data analysed; a slow and resource-heavy process.
Preferred output
UKPN want a voltage monitoring device customers can install themselves, allowing for quicker identification and resolution of voltage-related complaints.
The key requirements for the voltage monitoring device are:
• To be safe for customer use when plugging into a standard socket
• To record maximum, minimum and average voltage readings at predefined intervals (eg five minutes)
• To be able to switch between the interval settings
• To be able to connect to a pre-existing portal (such as iHost) and begin transmitting voltage data immediately upon connection, allowing early complaint validation
• To use 4G or similar communication technology for real-time data transmission
• To be light and small enough to be protectively packaged and shipped by post
• That it is priced similarly to a multi meter.
Deadline:
The deadline for this opportunity 17 June 2025. Please submit your proposal above.
Q&A Registration:
The Q&A for this opportunity will take place on 3 June 2025 at 10.00am. You can register to attend by clicking the button at the top of the page, or directly below. Please pre-submit any questions by 5pm on 30 May 2025 to ensure the smooth running of the meeting.