The PSR is a free service offered by energy suppliers and network operators in the UK to provide extra support to vulnerable consumers who rely on their energy supply. The service aims to ensure that these consumers receive priority treatment during power cuts, emergencies and other energy-related issues.
The PSR aims to ensure that energy companies can customise their services to provide equitable access for individuals with safety concerns, accessibility challenges, and communication needs
To register for the PSR, you must meet one of the following eligibility criteria:
It's important to note that the PSR can provide valuable assistance to those who need it most. If you think you may qualify, reach out to your energy supplier or network operator to learn more about the program.
To register for the PSR, you need to contact your energy supplier or network operator and provide them with your contact details and as much information as possible about your needs. If you have a different supplier for your gas and electricity, you need to contact them both. Your supplier can pass your details to your network operator to add you to their register too. It’s a good idea to ask them to do this if you rely on your energy supply for medical reasons.
It's worth noting that you'll need to register again with any new supplier if you switch supplier.
Many industry partners and charities can assist you to register; whether this is through networks or third party companies.
You can seek further guidance on the PSR pages of the following EIC partners:
The Carents Room, who work closely with the EIC, provide assistance and comprehensive guidance on how those caring for vulnerable parents can seek suitable support in situation where their gas, electricity or water supply is interrupted.
Learn more about the services offered by the Carents Room here.
By driving innovation in the energy sector, the EIC is helping to create a more sustainable, reliable, and affordable energy system for everyone. the EIC believe that by working together, we can create a brighter future for all consumers, particularly those who are most in need of support.
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