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Understanding consumer risks is vital to success and can be integrated no matter how far along your innovation may be. Energy Systems Catapult has put together an interactive manual to provide energy innovators with clear, structured techniques to help consider consumer protection, whether you are designing a new innovation or already have the technology and service available. 

 

The Smarter Consumer Protection Manual can help you to:

 

identify the positive impacts you want to have on consumers

understand how positive impacts are translated to consumers

identify your consumer risks by answering our key questions

determine which risks you can take action on

understand and plan how to address your key risks

 

By following the manual, you can trust that you have taken the right step towards protecting your customers and can continue to build on your proposition with confidence.

 

To download the manual and find out more, click here.

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Achieving net zero targets is one of the biggest challenges facing the energy and utilities industry, but by innovating together we can drive change and deliver a decarbonised future. Our industry partners are always looking for innovative new solutions to the challenges they face, including net zero, which is why we provide a platform where innovators like you can respond to the latest innovation opportunities and challenges, and submit your innovative ideas. Our expert team have an extensive knowledge base, allowing us to consistently help our partners to address challenges, and to support our innovation community. This enables innovators and industry to come together and build a strong innovation culture and streamline innovation processes.